Terms of return of goods

Returns and warranty

Warranty/claims. We offer claims right on all products in accordance with Danish law, which means 24 months claims right. A manufacturers warranty is valid if such is mentionned, either on our product webpage or in the product documentation. If a received article is defect at recieval or fails/breaks durring warranty or claims period, then we will repair or swap the article free of charge. Product faillures or damages caused by wrong or inapropriate use, modification or misuse of the product wil not be covered on warranty.

All claims/warranty products must be returned to: ELEXTRA - Helmholt Elektronik A/S, Farvervej 2-4, DK-7600 Struer, or handed in at one of or ELEXTRA.dk retail stores. Please always enclose a copy of the purchase invoice/receipt.

Returns in consumer sales. If you regret the purchase, then you can return the product for crediting until 30 days after receival. The product must be returned in same condition as upon receival and in the original undamaged retail packaging. In other words, in resellable condition.

Returvareblanket

Return payment. If you reject a shipment due to transport damages, or if you return goods for crediting, then we will transfer the credit amount to your account not later than 30 days after we have received the returned goods. Please notice, if the returned goods, or the packaging of the goods shows indications that the products has been used then we may have to inspect and test the product before we put it back on stock. This procedure is necessary in order to ensure that neither you or any other customer receives a damaged/broken product. In order to cover this expence we deduct a handling fee of normally 10% of the product price (minimum DKK 29,00 excl. VAT) when crediting.

Damaged goods/wrong deliveries. If you receive a damaged product, or a wrong delivery, then you must contact us immedeately and at latest the first workday after receival. ELEXTRA.dk covers the return shipment from all Danish addresses by sending a postage pre-paid GLS returnlabel. From addresses outside of Denmark, customers will have to cover the costs for returning the goods.
We will send a repaired or swapped product as early as possible, after having received the returned article from you.
As a help pls. enclose a kopi of the purchase invoice with the returned goods.

Repair service. Goods returned while still covered by warranty will be repaired or swapped free of charge. Goods returned for repair, which are not covered by warranty will be repaired after you have accepted a repair offer and pre-paid the repair cost. If you reject the repair offer, please be aware that we will only return the defect product if you pay a service fee at DKK. 250,- incl. VAT (customary in the Danisk electronics service industry). If our service department finds, contrary to your expectation, that the returned product is NOT defect, this will also require us to charge a service fee at up to DKK 250,- incl. VAT before we can return the product to you. Therefore always check most carefully that the product is in fact defect/broken before you send it to our repairshop. However, always, if you just let us scrap the defect product then we will charge no service fee.
We offer repair work on all Velleman Kits and Minikits at fixed prices. These are DKK 125,- incl. VAT plus 25% of the kits retail price incl. VAT.

General reservations. ELEXTRA.dk is not obliged to cover any expenses related to the dismantling and reassembling of defect products. Likewise we can not be held accountable for manufacturing errors on products. Goods returned to us UFRANCO or COD will not be accepted. Pls. always remember to keep your postal receipt as a proof that you have sent the the product. Also be aware that we can not always see whether a returned product is damaged durring the return transport or before the transport. Therefore make sure to to package the product in a most protective way before sending it.